Help and support
Last updated 2026-08-02
DAWINI is operated by OMT — Optimus Made Technology. This page explains how to reach a real person, how quickly you can expect an answer, and how to report content or behaviour that shouldn't be on the platform. You do not need an account to use anything on this page.
Medical emergencies
DAWINI is not an emergency service. If you or someone else is in immediate danger, stop and call the emergency services directly — Protection Civile on 14, SAMU on 115, or your local emergency number. Do not wait for a DAWINI consultation.
From inside the app
This is the fastest route, because your ticket arrives with your account already identified. Patients: open Profile, then Help & support. Doctors: open Profile, then Support. You can attach screenshots, and replies appear in the same thread.
By email
Write to support@dawini.pro for anything about your account, a booking, a payment or a consultation. For privacy and data-protection questions, write to privacy@dawini.pro. To report a security vulnerability, write to security@dawini.pro.
Contact form
If you'd rather not use email, the contact form reaches the same inbox and needs no account.
When you'll hear back
We answer support requests within one working day, Sunday to Thursday. Reports of abusive behaviour, safety concerns or suspected unauthorised access are triaged first and answered within one working day at the latest. Data-protection requests are answered within 30 days, as the law requires.
Reporting content or behaviour
Tell us if you see a review, message, profile or document that is abusive, misleading, impersonates someone, or shouldn't be on a medical platform. Report it from the item itself in the app where a report action is available, or email support@dawini.pro with the consultation or review reference. We review every report, remove content that breaks our terms, and can suspend the account behind it. If a doctor's conduct is the concern, say so explicitly — those reports go to our clinical review process, not to general support.
Your account and your data
You can access, correct or export your data at any time. Deleting your account is explained in full on its own page, including what we must keep and for how long.
Who operates DAWINI
DAWINI is published by OMT — Optimus Made Technology, Algeria. Support: support@dawini.pro. Privacy: privacy@dawini.pro. This is the same developer identity shown on our Google Play listing.